Position title
Data Analyst

Excel SoftSources is looking for a Data Analyst III (mid-senior level) to work on the Resource Management Team under Global Customer Support. This position will report to the Director of Resource and Workforce Management and is a great opportunity for a talented individual who has the desire to associate with a fast-growing company in a truly international environment.

Your Impact

This role is responsible for developing reports and troubleshooting data issues. This role requires extensive data query, & use of visualization tools like Tableau, SQL, Salesforce to access multiple data sources, & design dashboards relevant to the team.


● Create, and maintain new, & existing reports/dashboards from single or multiple systems.

● Interpret data and analyze results, and produce actionable data insights.

● Identify, analyze, and interpret trends or patterns in complex data sets.

● Support the portfolio by identifying and revising reporting requirements.

● Troubleshoot the reporting database environment and reports.

● Attend meetings as required in order to understand potential impacts to existing reporting.

● Evaluate changes and updates to source production systems.

● Provide impact analysis, and be agile to solve model changes as the requirements change.

  • Six or more years of experience:

    ● Demonstrating experience in handling large data sets and relational databases

    ● Empower the business by creating value through the increased adoption of data, data science and business intelligence landscape.

    ● Advance Excel,or Gsheet experience required

    ● SQL, Google scripting, or Macro experience required

    ● Demonstrate experience with CRM systems, e.g. Salesforce

    ● Experience interacting with / developing dashboards in SFDC / Tableau required

    ● hands-on experience of solving real-world business problems leveraging Tableau, SQL, and reporting/analytics tools required

    ● Business-level proficiency in written and verbal communications skills in the English language

    ● Able to work in Eastern Standard Time Zone

    ● Flexibility to take additional responsibility as assigned relevant to skill set


    Nice to Have:

    Bachelor’s degree in Computer Science or equivalent field of study

    Experience with Capacity Planning in a product-based company

    Experience supporting a services organization

    3.0 preffered

  • Experience with Azure and/or GCP desired
  • Familiarity with gRPC or graphQL would be a bonus, but not mandatory
  • Experience with containers (Docker)
  • Soft skills
  • Azure DevOps (or Jira experience)
  • Passion to innovate and bring new ideas to the fore
  • Design software to be reusable, scalable and extensible
  • Good communicator
  • Likes to use software to drive disruptive business model
Employment Type
Beginning of employment
Duration of employment
Job Location
Remote work from: Costa Rica
Date posted
February 16, 2023
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Position: Data Analyst

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