Position title
Senior Technical Support Engineer
We are looking for an experienced Sr. Support Engineer to join our advanced support team. As a Sr. Support Engineer, you will provide advanced-level technical support, helping our customers integrate with our platform. You will be responsible for troubleshooting and debugging complex issues as well as acting as an escalation point with customers and internal teams.
  • Provide advanced-level technical support to our customers, partners, prospects, and other support engineers
  • Specialize in at least one of the support specialization areas and serve as SME for internal and external customers
  • Contribute to the Alation Support Knowledge Base by regularly authoring, editing and updating technical documentation such as KB articles, runbooks, community FAQs, product documentation, etc.
  • Facilitate internal and external technical enablement sessions
  • Build and utilize complex lab setups to replicate and resolve problems
  • CS degree and at least 5 years of experience as a support engineer providing enterprise software application support
  • Experience troubleshooting Linux and running shell commands
  • Experience with Relational Databases, such Oracle and Postgres. SQL is a must.
  • Ability to diagnose and debug applications written Java and/or Python
  • Experience with Web servers, such as Apache and Nginx
  • Experience with REST APIs

A big plus if you have experience in the following areas:

  • Postgres (DB internals)
  • JDBC drivers
  • Elasticsearch, NoSQL, MongoDB
  • Hadoop Ecosystem (Hive, HBase)
  • Cloud technologies and frameworks such as Kubernetes and Docker
Job Benefits
  • Full work from home (5 days a week)
  • Private Medical Insurance.
  • Educational aids and paid subscriptions, certifications and exams.
  • Schedule flexibility.
  • Career Growth.
  • Recreational Company Activities.
  • High-end equipment for work.
  • Free nutritionist for all employees.
  • Discounted rates at many national couriers and commerces.
Aaron Acuña Cordero
Human Talent Director
Skype: aaron.acuna.cordero
Employment Type
Beginning of employment
Duration of employment
Job Location
Remote work from: Costa Rica
Date posted
December 23, 2021
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Position: Senior Technical Support Engineer

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